Privacy Policy

Last updated: September 24, 2026

This policy explains what personal information METAPAD ("METAPAD", "we", "us") collects when you use our website and services, why we collect it, who we share it with, and the choices you have. We have tried to write it in plain language. If something is unclear, please contact us.

1. Who is responsible for your information

METAPAD is the controller of the personal information described in this policy. You can reach us at support@metapad.xyz or by post at 21149 Christina Drive, Matteson, IL 60443.

2. Information we collect

Information you give us

• Account details: your first and last name, email address and password. Your password is stored in a scrambled (hashed) form, never in plain text.
• Location: the country and city you enter when you sign up, and any address, state or postal code you add to your profile.
• Profile details: phone number, availability, transportation, languages and a short bio, if you choose to provide them.
• Payment details: the PayPal email address where you want to be paid.
• Shop activity: the shops you apply for, your reports, your answers, the photos and receipts you upload, and any notes you write.
• Purchase funds checks: if you are approved for a shop that includes purchase funds, we record the check amount and number, and we store images of the check so you can view them in your account.
• Messages: what you write to our support team, through the support chat, the contact form, WhatsApp or email.

Information created when you use the service

• Records of your applications, report reviews, approvals and payments.
• Notifications and emails we send you about your account and shops.
• The time you accepted our terms when you signed up.

Information collected automatically

Like most websites, our servers record technical information such as your IP address, browser type, device type, the pages requested and the date and time of each request. We use it to keep the service running, to prevent abuse and to investigate problems. We also use a small number of essential cookies, described in our Cookie Policy.

Identity verification

We may ask shoppers to verify their identity, for example by uploading a government-issued identity document, before certain shops or payments. If we do, we will tell you what we need and why at that moment. We only use identity documents to confirm who you are and to prevent fraud, and we handle them with extra care and restrict access to the people who need it.

3. How we use your information and why

We use personal information only for the purposes below. Where the law of your country requires a legal basis (for example in the European Economic Area or the United Kingdom), the basis is shown in brackets.

• To create and manage your account, confirm your email and let you log in (performance of our contract with you).
• To match you with shops, including showing you opportunities in your country and city (performance of our contract; our legitimate interest in running the service well).
• To review reports and pay you, including issuing purchase funds checks and sending payments (performance of our contract).
• To communicate with you about applications, shops, reports, payments and support requests (performance of our contract; our legitimate interest in keeping you informed).
• To keep the service safe and fair, including detecting fake reports, duplicate accounts, fraud and misuse (our legitimate interest in protecting the service, our shoppers and our clients).
• To meet legal obligations, such as keeping financial and tax records, and responding to lawful requests from authorities (legal obligation).
• To improve the service by understanding what works and what does not, using aggregated or limited information where possible (our legitimate interest).

We do not use your information for advertising, and we do not sell your personal information. We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

4. Who we share information with

• The business a shop is for. Your report, answers, photos and receipts may be shared with the business, brand or organization the shop was carried out for, or its representatives. We do not share your email address, phone number, home address or payment details with them.
• Payment providers. We share your name and PayPal email address with PayPal so that we can send your payments.
• Service providers. Companies that help us run the service, such as web hosting, email delivery and messaging providers, process information on our behalf and only under our instructions.
• Professional advisers and authorities. We may share information with accountants, lawyers, auditors, insurers, courts, tax authorities or law enforcement where we are required to, or where it is necessary to establish, exercise or defend legal claims.
• Business changes. If our business is sold, merged or reorganized, your information may be transferred to the new owner, who must continue to protect it in line with this policy.
• With your consent or at your request, for example when you ask us to contact someone on your behalf.

If you contact us on WhatsApp, your messages are also handled by WhatsApp under its own terms and privacy policy.

5. International transfers

Our shoppers, our team and our service providers may be located in different countries, so your information may be processed outside the country where you live. When we transfer personal information across borders, we take steps to make sure it stays protected, for example by using service providers that commit to appropriate safeguards, and by relying on approved transfer mechanisms where the law requires them.

6. How long we keep information

• Account and profile information: for as long as your account is open. If you ask us to close it, we delete or anonymize your profile within 90 days, except for what we must keep as described below.
• Reports, photos and receipts: for as long as they are needed for the shop and for our records, and then deleted or anonymized.
• Payment and check records: for as long as the law requires for accounting and tax purposes, generally up to seven years.
• Support messages: for as long as needed to help you and to keep a record of what was agreed.
• Security logs and fraud prevention records: for as long as needed to protect the service and to establish or defend legal claims.

7. Your rights

Depending on where you live, you may have some or all of the following rights:

• to know what personal information we hold about you and to receive a copy of it;
• to have inaccurate information corrected (you can also edit most details yourself on your profile page);
• to have your information deleted;
• to restrict or object to certain uses of your information;
• to receive your information in a portable format;
• to withdraw consent at any time where we rely on your consent;
• to not be discriminated against for exercising your rights; and
• to complain to your local data protection authority.

To use any of these rights, use the contact form and choose "Privacy or data request", or email support@metapad.xyz. We may need to confirm your identity first, and we will respond within 30 days. Some information cannot be deleted immediately, for example records we are legally required to keep, and we will explain if that applies.

Residents of California and similar states. You have the right to know what personal information we collect, use and disclose, to request deletion and correction, and to opt out of the sale or sharing of personal information. We do not sell or share personal information for advertising.

8. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), hashed passwords, restricted access to uploaded files, and access controls for our team. Check images and identity documents are kept in private storage that is not available to the public and can only be opened by you and authorized staff. No system is completely secure, so please choose a strong, unique password and never share it. If you believe your account has been compromised, contact us right away.

9. Cookies

We use only the cookies that are necessary for the website to work, such as keeping you logged in and protecting forms. We do not use advertising or tracking cookies. Details are in our Cookie Policy.

10. Children

METAPAD is for people who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe a child has created an account, please tell us and we will delete it.

11. Links to other websites

Our website may link to other sites, such as PayPal or WhatsApp. We do not control those sites and are not responsible for how they handle your information, so please read their privacy policies.

12. Changes to this policy

We may update this policy from time to time. When we make an important change, we will let you know by email or with a notice on the website, and we will update the date at the top of this page. Using the service after a change means you accept the updated policy.

13. Contact

Questions or concerns about your privacy? Contact us through the contact page or at support@metapad.xyz. We will do our best to resolve them.